1.1 All restaurants, fast food outlets and coffee shops must comply with the following    directions:

Records to be kept.

1.1.1. Keep a daily record of all employees, delivery agents and patrons

Screening, Sanitising and Personal Protective Equipment


(a) screen each employee and delivery person; on arrival for shifts and on departing after shifts, regularly sanitise the workplace, delivery transport, containers, and follow cleaning procedures; provide employees with masks to wear and hand sanitiser; and ensure that every employee wears the relevant Personal Protective Equipment. Ensure that delivery persons sanitize before and after handling card or cash payment.

1.2 Social Distancing, Sanitisation

Must in respect of employees and delivery persons ensure that –

(a) employees and delivery persons (where applicable), maintain a distance of at least one and a half meters apart at all times;

(b) employees occupy scullery areas, and use hand wash basins, one at a time;

(c) employees that work in clearly defined spaces stay in their space as far as possible;

(d) employees move about using clear pathways with care and attention not to come in close contact with one another; and

(e) where contact between employees takes place, employees must wash hands and go back to safe-spacing as quickly as possible.
1.3 Collections

1.3.1. Demarcate an area for the collection of orders for delivery that is separate from the place where food is prepared; and

1.3.2. Designated contactless pick up zone for customers whose orders are ready to be collected.
1.4. Deliveries

1.4.1 When taking an order from a customer inform customers to –

(a) wear a mask when accepting orders from the delivery person; and

(b) sanitise hands after handling the package.
1.5. Entry and Sit Down

1.5.1. In respect of guests-

(a) Conduct a screening questionnaire (which will be published with guidelines) and take precautionary measures to protect the person and other persons in the premises. Such measures may include denying such a person access to the premises;

(b) Not allow any person into their premises, if that person is not wearing a cloth mask, or homemade item that covers the nose and mouth or another appropriate item to cover the nose and mouth;

(c) ensure that customers and guests wear masks at all times while they are in their premises except when eating or drinking;

(d) ensure that all customers are sanitized before entering the premises;

(e) demarcate in a visible manner a distance of a line at least 1.5 (one and a half) meters –

(i) from the point of sale serving counter towards the customer;

(ii) ensure customers que at least one and a half meters apart behind each other or sideways;

(iii) between customers queuing next to each where two payment tills are opened;

(iv) spreading seat capacity to enforce distancing of one and a half meters between guest; and

(v) consider a reservation system to manage demand, and help ensure capacity limits are adhered to.

1.6.1 No buffets shall be offered to guest for self-service;

1.6.2 Menus must be replaced with non-touch options or sanitised after each guest use;

1.6.3 Tables must be sanitised before and after each guest use;

1.6.4 Where possible and for instance while taking orders, waiting staff must stand at

least a meter from tables;




The COVID-19 UIF Beneficiary Process Temporary Employers Relief Scheme (TERS) has been finalised and applications are open.

TERS is the final product of the Memorandum of Understanding between the Tourism Business Council of South Africa (TBCSA), the Unemployment Insurance Fund (UIF) and the Department of Labour.

CEO of the TBCSA, Tshifhiwa Tshivhengwa, told Tourism Update that the main priority of this relief scheme was to ensure that UIF was paid quickly to those in the tourism industry.

“There are many companies in the industry, who are unemployed due to the pandemic and might not meet the requirements of the COVID-19 Tourism Relief Fund, that are encouraged to apply for this relief scheme,” said Tshivhengwa.

“This contract is in place for 12 months and it could possibly be extended if necessary. We know it will take the industry time to recover from the pandemic.” The TBCSA and UIF will have meetings every five days to monitor the progress of applications and payments to beneficiaries.

The benefit is only available for employees who have been laid off or will be receiving a reduced salary as a result of the COIVD-19 pandemic. The application process provides an option as to whether the benefit is paid directly to employees or employers.

Targets set will see the UIF take up to 48 hours to verify information after receiving each application. On approval of the application, the UIF will take an additional 48 hours to disburse the COVID-19 benefit to employees or employers. All fully compliant applications will be completed and paid within a maximum of 10 days, said Tshivhengwa.

An employee will receive the maximum amount of R6 730.56 (€332) if earning equal to or above the maximum threshold of R17 712 (€873). Employees earning less than this maximum threshold will earn, on a sliding scale, an amount down to the minimum being the national minimum wage of R3 500 (€172).

Employees and employers are encouraged to download, convert and complete the National Disaster Payment Excel Template as it is a prescribed template that will require critical information from the employer.

Employers applying must provide complete Account Information. Please click here to complete the MOA which is an agreement between UIF, Bargaining Council and Employer. Please note that this is only applicable to employers that have more than 10 employees.
All documents submitted will be subjected to verification and are to be submitted to UIF via the dedicate mailbox Applications must be lodged to the following link in order for TBCSA to monitor progress with UIF:


As the municipality, we aim to provide you with regular updated and relevant information via our website link at

For the past week we have been working closely with the Western Cape Government to make sure that we provide sufficient support to businesses and the broader community to share as much information as we can as we tackle the ongoing challenges that Covid-19 presents to South Africa  and the rest of the world. We acknowledge that a prospect of a very tough recovery ahead is real, but we believe that recovery is possible, but only if we remain resilient and work together.

The municipality and the Western Cape Government are committed to doing everything we can to support you through this.

To do this, the Department of Economic Development and Tourism needs you to assist them in establishing the extent of the impact of Covid-19 on your business and what they can do to support business recovery and assist in building business continuity.

Please find below a short survey which will take approximately 10 minutes to complete.

  1. There are no risks or compensation associated with participating in this survey – the survey is voluntary.
  2. Your name and contact details will not be shared with third parties.
  3. The deadline for responding to this survey is 8 April 2020, 17h00.
  4. Please share this survey within your own business network as this would allow us to capture the business landscape as far as possible.
  5. If you have any questions on the survey or the process, you are welcome to contact us directly via

Please note that as Provincial and Local government we cannot guarantee access to financial relief packages, but we remain committed to finding suitable mechanisms of business support in these difficult times.

The Western Cape Government’s marketing and promotion agency, Wesgro has also established a website which is updated with information for businesses to assist them through the Covid-19 crises: . You can also reach out to the team with specific business-related questions via:

For Western Cape Government information on Covid-19 and to view FAQ’s please visit




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South African Tourism, in light of the President’s announcement on 23 March of a nationwide lockdown, has prepared a comprehensive list of FAQs to help guide the tourism industry to address questions and uncertainties.

These FAQs can be accessed here.

South African Tourism would also like to highlight the following:

  • Tourism is not an essential service and therefore needs to adhere to the lockdown regulations that come into effect on midnight on 26 March 2020.
  • With immediate effect, no new bookings may be accepted.
  • We appeal to tour operators and tour guides to act responsibly and halt all operations as per the president’s declaration of a national lockdown, scheduled to commence at midnight on 26 March 2020.   This will ensure the safety of everyone within the country.
  • South African citizens coming anywhere internationally will automatically be placed under quarantine for 14 days.
  • Lanseria airport has temporarily been suspended as an international airport.
  • We urge all tourism stakeholders, particularly accommodation owners, to cooperate and make sure none of their international guests to leave unless they produce their flight ticket and are catching the next flight home.

To reiterate, Tourism is NOT AN ESSENTIAL SERVICE and therefore needs to adhere to the lockdown regulations that come into effect.

We encourage establishments and operators to ask their guests to contact their embassy as soon as possible to ascertain what support is in place for them while they are still in South Africa.

Click here to access the updated list of Embassy contacts.

If you feel that there are any questions not answered by the FAQs please email these to